Frequently Asked Questions

My water has been disconnected. Who do I contact at Minol to have it turned on again?

Minol is not a utility provider and has no authority to disconnect any services for any reason, including failure of payment. If your service has been disconnected, please contact your management office or local utility provider.

Can you set up a payment plan for me?

Unfortunately, Minol cannot negotiate payment plan options. The utility charges are due to the Community's Service Provider by a set date each month. We are unable to "disable" late fee processing.

What are my payment options?

Please review your statement. The payment coupon included with your statement will instruct you where to remit your payment. Checks or money orders can be mailed to the remittent indicated on your bill. If mailing your payment to Minol, please include your payment coupon. When the payment coupon is included with your check the account posting is expedited. You may also make a credit card payment with MasterCard or Visa online or by phone.

Where do I mail my payment?

Please send your check or money order payment to Minol, PO Box 650320, Dallas, TX 75265-0320.

If your remittent address is to Minol, you may sign up for online account access to make a credit card payment with MasterCard or Visa.

You may also contact our Customer Service Department at 1-888-636-0493 to pay with credit card. There is a $3.00 convenience fee for this service.

We are available to serve you Monday through Friday 7:00 a.m. to 7:00 p.m. Central Standard Time.

Who should I contact if I have questions about my utility bill sent by Minol?

The Minol Customer Service Department can be reached Monday through Friday 7:00 a.m. to 7:00 p.m. CST. Our toll free telephone number is 888-636-0493. You may also Contact Us via email at